Shop Policy

ORDERING IN-STOCK ITEMS

• Orders made within the day will only be reserved until 1 pm of the next working day.
• If the payment is not made by the customer on or before the 1 pm deadline, the order may be cancelled without notice.

PRE-ORDERED ITEMS

• Items in the product catalog without green highlight is for pre-order. A different ordering procedure is followed for pre-orders.
• Email your orders at [email protected].
• 50% down payment is required to confirm and process the order. This serves as a guarantee of the customer's commitment to the order.
• Downpayment is non-refundable and non-cancellable should the customer decide to cancel the pre order.
• Customers should allow 6 to 10 weeks lead time for the delivery of items. EntrePouch will not be liable for the delay caused by any unfortuitous event, national issues on importation, which is uncontrollable by the company.
• Items not claimed within 60 days from date of notice that orders are ready for pick up or ship out will be considered abandoned items and therefore deposit will be forfeited.
• Completely paid items but not yet picked up within 30 days from send off date will incur awarehousing fee of 5% per day starting after the 30 days grace period.

PAYMENT OPTIONS

• We are offering the following payment options in the website.
  • Paymaya
  • Credit / Debit Card via Paymaya
  • Dragonpay
    • BDO
    • BPI
    • Metrobank
    • Bayad Center
    • LBC
    • SM
    • Cebuana
    • M Lhullier
    • Robinsons
    • EC Pay
    • Landbank
    • Palawan
• If you have any issues with these payment methods, you can contact us through email or messenger so we can assist you.
• Check payments will only be accepted in the following terms:
  • The buying party is a company who will provide an SEC Certificate and latest Business Permit.
  • The company has already successfully purchased items with Entrepouch prior to the current purchase.
  • Check is dated.
  • All checks should be payable to HIWAGA NG DAGAT CORP.

RETURNS & COMPLAINS

• Customers are given 7 days to check the ordered items. All complains after 7 days of receiving the item(s) will not be acknowledged.
• Procedure for complains.
  • Customers must email the photo of the defects (individual and group photo), and quantity.
  • Upon emailing, the defects will be assessed if it is under the acceptable standarddefects.
  • Once the refund is approved, the customer must mark each item with the current date using a pen marker. A group photo of the marked items must be emailed to [email protected]
  • Refund may be:
    • Refund: deposited in customer’s provided account (7 working days processing).
    • Credit Note: deducted from the next order of the customer.
• Incorrect items shipped.
  
  • Customer must first return the incorrect items before the items can be replaced.
  • Delivery fee for the return will be shouldered by EntrePouch.
• Missing Quantity:
  • For complains regaring missing quantity we require the customer to weigh the orders in the packaging using a weighing scale and send us a video showing the items inside.
• “Replacements due to incorrect size ordered by the customer will not be replaced.”

QUANTITY PER PACK

• Each piece inside the pack is machine-counted. This means there will be a possible discrepancy of +/- 5 pieces for each pack of 100 pieces.

OTHER REMARKS

• Sizes posted may be subject to a discrepancy of +/- 1 cm for inner and outer dimension of the pouch. .
• Color of the actual product may vary from photos due to limitations of photography.
• Color shade of the pouches can vary from every batch of production. It is possible to have inconsistent colors of the same item code in different sizes.